How is the rental fee calculated?
We take into consideration the RRP, age, condition and number of times the item has been worn when calculating a rental fee. As a rule of thumb however, items are generally listed at 10% of their RRP.
Can I try the item on first before renting/buying?
Yes! We recommend booking the item out on our 4 day rental service during the months of May - November. If you would like to try items during the months of December to April please contact Customer Services.
Can I make changes to my order once it has been placed?
Once a sale has been processed it may not be possible to amend your order. However please contact us as soon as possible on 020 7341 9000 should you have a problem and we would be happy to accommodate your request where possible.
How many days can I keep an item for? Can I rent an item for more than 16 days? Can I extend the rental period after renting?
You can rent an item for 16 days at a time for the listed rental fee. If you wish to rent an item for a longer period, before or after the item has been rented, please contact the EcoSki Customer Service team and they will confirm availability.
Can I cancel an order? What is the deadline for cancelling an order?
Yes of course! You may incur cancellation charges if you cancel less than 30 days prior to commencement of your rental period. Please contact our Customer Services team who can assist with any queries. Of course if your holiday is cancelled due to Covid-19 then of course this will be free of charge.
How do I claim a refund?
Please contact our Customer Service team on Live Chat or email@example.com for any refund claims. Please allow up to 7 days from when the return is received to have your refund processed.
How long will my refund take to process?
Please allow up to 7 days from when the return is received to have your refund processed.
Can I keep or purchase an item that I am currently renting?
Yes, in some cases. Please email Customer Services on firstname.lastname@example.org who will be happy to help.
Do you have a wait list for renting a particular item?
Unfortunately this is not a service we can currently guarantee. However, if you would like to email us on email@example.com we will do our best to accommodate your request.
How do I know when my order has been successfully returned?
You can track your return status via DPD's tracking site to see whether it has been received by our warehouse. As soon as your rental has been received and processed you will receive notification from the relevant payment provider (PayPal, Stripe, Klarna) with an email receipt of the refund.